Frequently Asked Questions

Click Sign Up, enter your email and a secure password, then verify your email address. You'll be ready to fund your account in under 2 minutes.

No. Our terms allow one account per person. Multiple accounts may result in all accounts being suspended pending review.

Go to Forgot Password, enter your registered email, and follow the OTP verification link sent to your inbox.

Email changes require identity verification. Please contact support with proof of identity and we'll process the change within 24 hours.

Ensure your balance is zero, then contact support with a deletion request. Accounts are deleted within 7 business days after verification.

Log in, navigate to Wallet → Deposit, select your cryptocurrency, copy your unique wallet address, and send funds from your external wallet. Deposits are credited after the required network confirmations.

Most deposits confirm within 10–30 minutes depending on network congestion. USDT TRC20 usually confirms within 5 minutes. BTC requires 3 network confirmations.

Yes. The minimum deposit varies by cryptocurrency. The platform minimum is $1000 equivalent. You'll see the exact minimum for each coin on the deposit page.

First, verify the transaction on a blockchain explorer using your TX hash. If it shows confirmed but your balance isn't updated, contact support with the TX hash and we'll resolve it promptly.

Go to Wallet → Withdraw, select your coin, enter the destination wallet address and amount, then confirm with your OTP code. Withdrawals process within 10 network confirmations.

We charge only the standard network (gas) fee. There are no additional platform withdrawal fees on your balance.

Withdrawals are typically processed within 1–24 hours. During high network congestion, this may extend slightly. You'll receive an email confirmation once processed.

Common reasons include: unverified KYC, incorrect wallet address, balance below minimum, or security holds. Contact support for a specific explanation.

We offer flexible staking plans ranging from 7 to 90-day lock-in periods with daily compounding APY. Full plan details are shown in your dashboard after login.

Returns are compounded and credited to your balance daily. You can track earnings in real time from your investment dashboard.

Early cancellation is subject to the plan's terms. Some plans may charge an early exit fee. Review plan terms before staking, or contact support for assistance.

All investments carry inherent market risk. We use enterprise-grade security and diversified strategies, but past performance does not guarantee future results. Only invest what you can afford.

We use AES-256 encryption, cold storage for the majority of funds, multi-signature wallets, and 24/7 automated threat monitoring to keep your assets safe.

2FA adds an extra layer of security by requiring a one-time code in addition to your password. You can enable it in Security Settings inside your account dashboard.

Immediately reset your password and contact support. We can freeze your account and investigate any unauthorized activity within minutes.

No. We are a crypto-native platform and do not store any card data. All transactions are blockchain-based.

KYC (Know Your Customer) is a legal requirement for regulated financial platforms. It protects against fraud and allows us to offer full platform features including higher withdrawal limits.

We accept government-issued photo ID (passport, national ID, or driver's licence) plus a proof of address document (utility bill or bank statement less than 3 months old).

Verification typically completes within 1–24 hours of submitting valid documents. You'll receive an email notification once your KYC status is updated.

You'll receive an email explaining the reason. Common issues include blurry images, expired documents, or name mismatches. Resubmit corrected documents from your profile settings.